What do real users say about each matrimony site?
Every big matrimony site scores between 4.0 and 4.6 on the app stores and between 1.0 and 1.9 on Trustpilot and MouthShut, and both numbers are true. App-store ratings come mostly from Indian users of the free app; Trustpilot and MouthShut reviews come mostly from people who paid, many abroad. A 4-star app rating next to a 1-star review-site rating usually means the product works and the sales process does not. The independents that score well in both places are the ones with named staff and small pools.
The independents that score well in both places are the ones with named staff and small pools: Chavara and Nest in Kerala, Patidar Vivah in Gujarat, Nithra in Tamil Nadu. Reddit adds two practical tips the review sites do not: upload clear photos before judging any site, and do not let a parent or sibling run the account.
Public ratings for 43 matrimony sites
| Platform | Google Play | App Store | Trustpilot | MouthShut | Most common complaint |
|---|---|---|---|---|---|
| Shaadi.com | 4.4 (478k) | 4.3 (125k) | 1.2 (421) | 4.3 (10k)* | Fake, dormant or bot-like profiles that go quiet after you pay |
| BharatMatrimony | 4.0 (193k) | 4.1 (5k) | 1.4 (56) | 1.2 (6k)* | Profiles that accept your interest before you pay and vanish or never reply after |
| Jeevansathi.com | 4.4 (450k) | 4.4 (54k) | 1.9 (27) | 1.1 (3k)* | Same profiles shown every day even to paid members |
| CommunityMatrimony | 4.1 (20k) | 4.2 (797) | n/a | n/a | Prime Platinum buyers still cannot view photos directly, reviewers say |
| Aisle | 4.6 (460k) | 4.4 (176k) | n/a | n/a | Cannot message first or reply to likes without premium; the other side never messages first |
| Muzz (formerly Muzmatch) | 4.3 (340k) | 4.5 (6k) | 1.2 (161) | n/a | Accounts permanently banned without explanation, including paying users |
| Sangam.com | 4.1 (86k) | 4.3 (10k) | n/a | 1.0 (452)* | Fake or business-account profiles; premium members say contacts are wrong or people deny registering |
| TamilMatrimony | 4.3 (75k) | 4.5 (1k) | n/a | 1.1 (904)* | Interest requests and views flood in before payment and stop after |
| TeluguMatrimony | 4.2 (65k) | 4.4 (2k) | n/a | n/a | 70% of profiles without photos, some without names |
| Jodii (now BharatJodii) | 4.5 (64k) | n/a | n/a | n/a | Sales staff polite until payment, then hang up on complaints |
| Nithra Matrimony | 4.5 (48k) | 4.3 (421) | n/a | n/a | Same profiles for months; no filter by date added |
| KeralaMatrimony | 4.1 (44k) | 4.2 (784) | n/a | 1.6 (642)* | Auto-renewal deducted without any prior email, SMS or call |
| Betterhalf | 4.0 (36k) | 4.3 (16k) | n/a | n/a | Fake likes before payment; profile visibility drops after paying (shadow-ban claims) |
| MarathiMatrimony | 4.1 (34k) | 4.3 (766) | n/a | n/a | Daily calls to buy; after payment 99% of shown profiles have no photo and do not respond |
| BengaliMatrimony | 4.1 (31k) | 4.2 (294) | n/a | n/a | Guaranteed-result refund promise not honoured, reviewers allege |
| DivorceeMatrimony | 4.1 (28k) | 4.2 (333) | n/a | n/a | Auto-pay switched on without approval and not switched off despite requests |
| KannadaMatrimony | 4.2 (27k) | 4.4 (539) | n/a | n/a | After paying, few or no matching profiles; profiles error out or no longer exist |
| ABPweddings | 4.2 (22k) | 3.2 (346) | n/a | n/a | Back-end team edits members' profiles (height, education) without telling them |
| NikahForever | 4.4 (19k) | 4.3 (2k) | n/a | n/a | Messaging paywalled; free tier called useless |
| Nest Matrimony | 4.8 (19k) | 3.8 (372) | n/a | n/a | Daily calls until membership, then no updates |
| M4Marry | 3.7 (18k) | 2.9 (158) | n/a | n/a | About 10 calls a day from 15+ numbers until payment; unreachable after |
| Anuroop Wiwaha | 4.2 (15k) | 3.9 (3k) | n/a | n/a | Buggy app: crashes, back button, repeating profiles, formatting |
| ChristianMatrimony | 4.1 (15k) | 4.2 (434) | n/a | n/a | Buggy, slow app; 'viewed' list and filters do not work |
| MuslimMatrimony | 4.0 (14k) | 1.9 (93) | n/a | n/a | Fake or outdated profiles; 90-95% of photos not viewable, reviewers say |
| GujaratiMatrimony | 4.0 (10k) | 4.4 (224) | n/a | n/a | Team calls repeatedly before purchase, no follow-up after |
| Way To Nikah | 4.3 (10k) | 4.3 (2k) | n/a | n/a | Fake or inactive profiles that never respond after payment |
| Chavara Matrimony | 4.7 (9k) | 3.4 (457) | n/a | n/a | Works best for RCSC and Latin Catholic; other denominations get fewer interests |
| PunjabiMatrimony | 4.2 (7k) | 4.3 (123) | n/a | n/a | No new profiles after paying; only old profiles shown |
| Patidar Vivah | 4.5 (6k) | 4.6 (4k) | n/a | n/a | Forgot-password emails never arrive; user management weak |
| Jodi365 | 4.0 (3k) | n/a | n/a | n/a | Profiles must be accepted by the team before you can use it (waiting period) |
| Nikah.com | 3.5 (3k) | 4.0 (24) | 2.4 (6) | n/a | Inactive profiles; shortlisted profiles turned out to be married |
| Maangal.com | 4.1 (2k) | 3.2 (68) | n/a | n/a | Few profiles, mostly Garhwali; membership expensive for what it offers |
| MatrimonialsIndia.com | 4.9 (1k) | 3.8 (32) | n/a | n/a | Relationship managers disappear after payment; reps change and send mismatched profiles |
| Kalyanamalai (KM Matrimony) | 4.7 (950) | 3.0 (32) | n/a | n/a | Same few profiles displayed 'for eternity' after subscribing |
| TheSecondShaadi.com | 4.2 (905) | n/a | n/a | n/a | Many matches inactive for months; 'recently active' search returns nothing |
| Umeed LGBTQ Match and Matrimony | 3.8 (872) | n/a | n/a | n/a | OTP / registration errors ('FormatException') block sign-up |
| Eenadu Pellipandiri (portal and Sunday column) | 3.6 (224) | n/a | n/a | n/a | Cannot message until the other side accepts; nobody accepts (reviewer suspects fake accounts) |
| CSI Matrimony | 4.1 (104) | 1.7 (6) | n/a | n/a | One reviewer calls it a scam with no clear answers on calls |
| SecondSutra | 4.1 (92) | 4.9 (9) | n/a | n/a | Very new and very small (10K+ downloads, 92 ratings) |
| Vivaah.com | 2.6 (40) | 2.5 (8) | n/a | n/a | App login stuck on 'profile under review' with no customer service |
| 100 Matrimony | 3.4 (35) | n/a | n/a | n/a | Only high-profile members; no matches or daily updates for others; no use for north Karnataka |
| Deepika Matrimonial | 2.8 (12) | n/a | n/a | n/a | No one views your profile even after sending interest |
| iMarriages | n/a | 2.6 (7) | n/a | n/a |
Scores as seen on 11 Sep 2026. Counts in brackets. An asterisk marks a figure taken from a search snippet rather than the review page itself. Google Play ratings cover mostly Indian users; Trustpilot reviewers are mostly NRIs who paid in foreign currency.
What the complaints have in common
- The before-and-after-payment cliff. The single most repeated story across Shaadi.com, the whole BharatMatrimony family, Jeevansathi, Sangam, Nikah.com, NikahForever, M4Marry, Nest and Betterhalf: many interests and polite daily calls before you pay, then silence and unreachable support after. Reddit's kinder explanation is that most members are free and cannot reply, so the paying member is talking into a room where nobody can answer. Either way, expect the flow of interest to drop after payment, not rise.
- One side must pay to talk. On every large family site a free member cannot read or send a message or see a number. Jeevansathi is the exception, with free chat after both sides accept, which is why Reddit rates it best for free matches.
- Sales calls before, silence after. Daily calls from many numbers until payment, including Sundays, on almost every platform. The Reddit tip from r/hyderabad and r/ArrangedMarriage is to wait for the 60 to 85 percent discount call and pay through customer care rather than in the app.
- Auto-renewal without fresh consent. Explicit complaints on BharatMatrimony, KeralaMatrimony (no email, SMS or call before the deduction), DivorceeMatrimony, Jeevansathi and Muzz. Pay by a method that cannot auto-debit, or switch autopay off on the day you buy.
- Refunds with conditions. Shaadi.com's 30-day money-back advertising was enjoined by the Madras High Court in January 2025 because the conditions were not disclosed. TamilMatrimony and BengaliMatrimony reviewers say the 15-day refunds have conditions that block them. Betterhalf, PunjabiMatrimony and Jodii reviewers report no refund route at all.
- No-photo profiles. TeluguMatrimony reviewers put profiles without photos at 70 percent, MuslimMatrimony reviewers at 90 percent, Shaadi.com App Store reviewers at 60 percent of women's profiles. Photo privacy is a feature parents ask for, and it feeds the "fake profile" feeling.
- The assisted tier draws the angriest reviews on every platform. VIP Shaadi, BharatMatrimony's assisted service (KeralaMatrimony reviewers: Rs 18,000 to 20,000 for two profiles), ABP Weddings' packages up to Rs 1.5 lakh and Jeevansathi's Rs 70,000 to 1.25 lakh plans. The exceptions are the Kerala services where staff are praised by name, and even there "communication stops after payment" appears.
Official actions on record
- Shaadi.com: Madras High Court interim injunction against its "30 day money back guarantee" ads after ASCI upheld complaints (January 2025); a Faridabad consumer commission compensation order (2021, appeal withdrawn 2023).
- KeralaMatrimony (Matrimony.com): Ernakulam consumer commission held it deficient in service over a Rs 4,100 package and ordered a refund plus Rs 25,000 compensation (June 2024).
- Jodii (Matrimony.com): Madras High Court permanent injunction against the "Jodii" name as deceptively similar to Jodi365 (August 2026); the app now appears as BharatJodii.
- MatrimonialsIndia: Trustpilot has withheld its score and removed fake reviews (seen September 2026).
- No order was found against Jeevansathi, Aisle or any of the regional independents in consumer-commission or court searches.
If a complaint pattern here worries you, the five things to check before you pay are the practical defence, and the scams page covers the cases that go beyond bad service.
Frequently asked questions
Why does Shaadi.com have a 1.2 rating on Trustpilot?
Trustpilot reviewers are mostly paying members, many abroad, and their complaints cluster around profiles that go quiet after payment, VIP package upselling, refund refusals and repeated sales calls. The same app is rated 4.4 on Google Play by about 4.8 lakh mostly free users. BharatMatrimony (1.4) and Jeevansathi (1.9) have similar Trustpilot scores with the same themes.
Is Shaadi.com genuine?
Yes, as a company: People Interactive has run Shaadi.com from Mumbai since 1997 and the app is rated 4.4 by about 4.8 lakh Google Play users. Its 1.2 on Trustpilot is about sales practice, not fraud: paid members complain of interest that dries up after payment, sales calls, auto-renewal and refund conditions, which the Madras High Court made it print in its ads in 2025. The fraud risk sits with individual profiles on every platform, and a verified badge proves a phone number and a face, not a job, an income or a marital status. Use the checklist in the scams section before any money or documents change hands.
How do I find genuine profiles and avoid fake ones?
Filter by profiles that are ID-verified and recently active, keep early conversations inside the platform, insist on a long unscheduled video call and a call with the parents on a number you found yourself, verify the employer through LinkedIn and the company website, and treat any request for money, gifts, customs duty or an investment as the end of the conversation.
Part of SendRishta's field guide to matrimony sites in India. Prices, ratings and counts were recorded on 11 Sep 2026; method, sources and corrections are on the main page.